The original purchaser has a period of 30 days to return any purchase (aside from special order items) for a full refund, less shipping, handling and any restocking fees. Merchandise must be in new, unused, sealed, re-saleable condition and returned in the original undamaged packaging. All warranty books, instructions manuals, parts and accessories must be included inside the original box in which the item was shipped. To protect the original factory carton from any shipping damages, please place it inside another carton for return shipping.
All returns require an advance "RMA" (Returned Merchandise Authorization Number). Please call our office to receive an RMA number before you send your purchased items back to us. Returns without an RMA number will be rejected and returned back to you at your cost.
SORRY, NO RETURNS OR EXCHANGES ON OPEN BOXES OR USED ITEMS. KEYS CAN BE EXCHANGED BUT NOT RETURNED. NO EXCEPTIONS TO THIS CONDITION WILL BE GRANTED UNDER ANY CIRCUMSTANCE!!!
When returning purchased items, customer is responsible for all freight costs - to us as well as freight back to customer (freight collect) in the event of a Rejection, regardless of the original freight fees. Full acceptance of merchandise is final only after our inspection. Returned merchandise purchased with free shipping will be billed retroactively at full rate upon acceptance.
All returnable items require a 20% re-stocking fee; Special Order, Out-of-Stock, or Bulky items such as gate operators require a 25% re-stocking fee. Merchandise must be received by A Click Away Remotes no later than 30 days after the date of purchase, no exceptions.
Orders that are canceled after they have shipped, or rerouted back to us will be treated as a regular sale which means that shipping costs as well as the restock fees still apply.